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Inigo
Inigo
Bronze ⭐️⭐️⭐️
January 29, 2019
Solved

Delegate opening support cases

Hello,

My client wants to delegate to certain users (of his company and external) the opening of support cases, how can it be configured?

Thanks in advance,

 

Iñigo Perez

    cjervis
    cjervisAnswer
    Community Manager
    January 30, 2019

    Hey @Inigo,

     

    Thank you for the question. Typically, I recommend customers and partners reach out to their Cloudera Representative for the best answer on things like this. If you don't have one I can reach out via private message to get the information I would need to have someone contact you to discuss what is possible. 

    Keep the questions coming
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    2 replies

    cjervis
    Community Manager
    cjervisAnswer
    Community Manager
    January 30, 2019

    Hey @Inigo,

     

    Thank you for the question. Typically, I recommend customers and partners reach out to their Cloudera Representative for the best answer on things like this. If you don't have one I can reach out via private message to get the information I would need to have someone contact you to discuss what is possible. 

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    Keep the questions coming
      Sri9
      Sri9
      Silver ⭐️
      June 4, 2019

      How can i get access to open support cases?

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