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Cisco94
Cisco94
Silver ⭐️⭐️
July 9, 2021
Solved

How to obtain the license key file and authentication credentials

Hi, 

 

I am trying to download any version of CDH. As noted on the download page I must include a valid username and password associated with an active Cloudera subscription.

 

Now, I am sure, that my company is a Cloudera Partner, so how do I know which of my colleagues has received the license key file? We are a big company so I am not sure where to start from the inside. Is this information available on the website?

 

Thanks,

Cisco

    Alex
    AlexAnswer
    Gold ⭐️
    July 10, 2021

    In short, a user who is part of an account that has a Cloudera subscription should open a non-technical support case on the my.cloudera.com portal to request the credentials to download.

     

    Best,

    Alex

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    3 replies

    Alex
    Gold ⭐️
    Alex
    Gold ⭐️
    July 10, 2021

    Hello Cisco,

    Can you please privately message me and include your email address that is registered on MyCloudera? I'll then have a better idea on how to proceed. Thank you.

    Best,

    Alex

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      Alex
      Gold ⭐️
      AlexAnswer
      Gold ⭐️
      July 10, 2021

      In short, a user who is part of an account that has a Cloudera subscription should open a non-technical support case on the my.cloudera.com portal to request the credentials to download.

       

      Best,

      Alex

      Translate
        ajm1111111
        ajm1111111
        Silver ⭐️
        January 9, 2024

        When trying to open a non-techical support case on my.cloudera.com I'm getting

        Access to page is restricted

        Andrew

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