Why isn't Ambari creating hash or archive for my custom service?

[#1]

I have created a custom service in Ambari, I tested it in an HDP 2.4 sandbox and found that it worked correctly. Later I tried to install it on a new HDP 2.4 sandbox, and I've found that it is failing immediately because <SERVICE>/packages/archive.zip, and the <SERVICE>/packages/.hash are not being created. I have restarted both the Ambari server and Ambari agent several times with no luck. I have also turned on DEBUG mode in the logging and I'm seeing this message in ambari-server.log:

30 Jun 2016 22:20:50,373 DEBUG [qtp-ambari-client-26 - /api/v1/clusters/Sandbox/requests?to=end&page_size=10&fields=Requests&_=1467325359411] ExceptionTranslationFilter:165 - Access is denied (user is an\
onymous); redirecting to authentication entry point
org.springframework.security.access.AccessDeniedException: Access is denied

        at org.springframework.security.access.vote.AffirmativeBased.decide(AffirmativeBased.java:83)
        at org.springframework.security.access.intercept.AbstractSecurityInterceptor.beforeInvocation(AbstractSecurityInterceptor.java:206)
        at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:115)
        at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:84)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
        at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:113)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
        at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:103)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
        at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:113)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
        at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:54)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
        at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:45)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
        at org.apache.ambari.server.security.authorization.AmbariAuthorizationFilter.doFilter(AmbariAuthorizationFilter.java:196)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
        at org.springframework.security.web.authentication.www.BasicAuthenticationFilter.doFilter(BasicAuthenticationFilter.java:150)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
        at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:87)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
        at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:192)
        at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:160)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:237)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1467)
        at org.apache.ambari.server.api.MethodOverrideFilter.doFilter(MethodOverrideFilter.java:72)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1467)
        at org.apache.ambari.server.api.AmbariPersistFilter.doFilter(AmbariPersistFilter.java:47)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1467)
        at org.apache.ambari.server.security.AbstractSecurityHeaderFilter.doFilter(AbstractSecurityHeaderFilter.java:109)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1467)
        at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:82)

I have not enabled any security policies, so I'm not sure why this is happening. Any help would be appreciated!

[#2]

As what user are you accessing ambari? Does user have admin access to amabri?

[#3]

From the UI, I'm accessing as the admin user, but this exception is appearing when I restart ambari-server.

[#4 · Accepted solution]

I have figured out the issue. There was a typo; a directory was named ..../packages instead of ..../package