How to get help from community on critical issues specific to cloudera platform

[#1]

Hello,

  I am using Cloudera manager and like this the most having tried other Hadoop distributions. I have been using community forums to ask questions andI love how helpful the community is but it is very often that questions aren't answered or are  answered may be a week later.

Since some of the problems are specific to Cloudera platform, I am bound to get help nowhere else but here. I have tried using SO as well to ask cloudera questions but no help either. 

I would like to know how else could this be approached? 

[#2]

Thanks for asking @sim6. Since the community is a peer to peer network it can take some time to receive a response. Clouderans do participate as time allows but for the most part it is not their primary task. Depending on what your situation is, the Cloudera Developer Program may match up to your needs. 

[#3]

Not anle read or write from to/from HDFS in CM -  getting error: block size is 0 and no data is present .. When checking the CM UI all HDFS nodes are hving green status and no issue .