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Cloudera Support Site Permission Issue

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Cloudera Support Site Permission Issue

New Contributor

I have created an account with my organisation email id and i could not able to create a case under https://my.cloudera.com/support.html 

ERROR: Accessing the requested page requires special permissions.

It will be great if i get support on this 

 

 
 
 

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1 REPLY 1

Re: Cloudera Support Site Permission Issue

Moderator

Hello @Aswinnxp ,

 

thank you for letting us know that after registration to the Support Portal you have difficulties raising a case.

 

Do you have a valid Cloudera Subscription, please? It will be required to be able to raise a Support Case.

 

Once you have Cloudera Subscription, the steps to take to register to the portal are:

1. Register at: https://sso.cloudera.com/register.html  You will be sent an email with a validation link. 

2. Please click this link to complete your registration.

3. Set your password

4. Login at https://sso.cloudera.com.

 

I understand that you've done these steps.

 

Until you will be reached out following your registration, we can do one more thing:

Do you have a colleague that has working portal access and can raise a case, please? In this case please raise a case to get further assistance on your access.

 

Thank you:

Ferenc


Ferenc Erdelyi, Technical Solutions Manager

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