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Cloudera Support Site Permission Issue


Cloudera Support Site Permission Issue

New Contributor

I have created an account with my organisation email id and i could not able to create a case under 

ERROR: Accessing the requested page requires special permissions.

It will be great if i get support on this 









Re: Cloudera Support Site Permission Issue


Hello @Aswinnxp ,


thank you for letting us know that after registration to the Support Portal you have difficulties raising a case.


Do you have a valid Cloudera Subscription, please? It will be required to be able to raise a Support Case.


Once you have Cloudera Subscription, the steps to take to register to the portal are:

1. Register at:  You will be sent an email with a validation link. 

2. Please click this link to complete your registration.

3. Set your password

4. Login at


I understand that you've done these steps.


Until you will be reached out following your registration, we can do one more thing:

Do you have a colleague that has working portal access and can raise a case, please? In this case please raise a case to get further assistance on your access.


Thank you:


Ferenc Erdelyi, Technical Solutions Manager

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