Support Questions

Find answers, ask questions, and share your expertise

Cloudera navigator access not working


One of the user accounts is not able to access the Cloudera navigator.

He is able to access the hue with the same credentials. Navigator throws the attached result. In the 


Cloudera scm server logs reporting auth failure.


2018-09-14 15:56:48,378 INFO 169007312@scm-web-587:com.cloudera.server.web.cmf.CmfLdapAuthenticationProvider: LDAP/AD authentication failure for user
2018-09-14 15:56:48,379 INFO 169007312@scm-web-587:com.cloudera.server.web.cmf.AuthenticationFailureEventListener: Authentication failure for user: 'user' from 
 Role assignment is properly configured and all other accounts from the same group are able to access the navigator. 


Cloudera Employee

Hello Hrishi,


Since Cloudera Navigator cannot authenticate this specific user, the issue may lie with its inability to find the user in Active Directory.


You should compare the location of the user in Active Directory with Navigator's External Authenication "LDAP User Search Base" property.


The user's AD location may not be within the scope of the "LDAP User Search Base" property. If that is the case, you may need to widen the property's scope.


Hello rufusayeni,


Thank you for the update. Issue is with only one user. Others in the same group can access the navigator.