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Server Error The feature Operational Reports is not available. CM 4.7.3

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Server Error The feature Operational Reports is not available. CM 4.7.3

Expert Contributor

Hi, I'm trying to update property

Alert Publisher (Default) Alerts: Mail Server Password
 
and do get this error when clicking "save". What does it mean?
 
 
Server Error

The feature Operational Reports is not available.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Server Error The feature Operational Reports is not available. CM 4.7.3

Cloudera Employee

Hi,

 

We have confirmed that there is a bug in the configuration UI. It incorrectly attempts to update a Reports Manager configuration although it was not modified. For the time being, the recommended workaround is to update the configurations via API. Sorry for the inconvenience.

 

Herman

 

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15 REPLIES 15

Re: Server Error The feature Operational Reports is not available. CM 4.7.3

Expert Contributor

Hi Sergey, Is this a free or trial-licensed CM deployment? For some reason does this deployment lack the "Reports Manager" role or any other roles missing from the 'mgmt1' (Management Services) section?

Re: Server Error The feature Operational Reports is not available. CM 4.7.3

Expert Contributor

Hi!

It was a tiral licensed. But trial is expired.

"Reports manager" role exists but stopped. All it's settings are marked as ''enterprise only'.

All this stuff worked before, now I need to change password for mail account and can't do it.

Re: Server Error The feature Operational Reports is not available. CM 4.7.3

From Serega in scm-users (consolidating discussion here):
Hi, unfortunately I talk about other cluster which is not under Cloudera subscription support, so I can't create support ticket for it. It's a rule violation.
Cluster with support doesn't suffer from such issue and ofcourse it has a license.



I've seen a bug where right after uploading a license, you may hit this error unless you restart CM. You may also be able to just log out and log back in. As mark asked, did you start a trial license?
Does restarting CM help?
Are you modifying any other properties along with the mail server password?

Re: Server Error The feature Operational Reports is not available. CM 4.7.3

Also try to remove roles for which you don't have licenses, like reports manager.

Re: Server Error The feature Operational Reports is not available. CM 4.7.3

Expert Contributor

1. login/logout didn't help

2. restart didn't help

3. Delete "Reports manager" + restart didn't help

You can see the version of CM + list of management Services roles.

 

what can I try next?

Выделение_183.png

Re: Server Error The feature Operational Reports is not available. CM 4.7.3

Expert Contributor
It's impossible to modify someting is Management Service.
Even Service Monitor -> Service Monitor Data Expiration Period (hours)

Re: Server Error The feature Operational Reports is not available. CM 4.7.3

Do you have a Navigator role? If so, delete that as well.

Re: Server Error The feature Operational Reports is not available. CM 4.7.3

Expert Contributor

Please see previous screenshot.

You can see ManagementServices roles in bottom left angle of an image.

There is no Navigator role

Re: Server Error The feature Operational Reports is not available. CM 4.7.3

Expert Contributor

Ping

Are there any other suggestions?

We need to put back cloudera email functionality