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how can i get a download hdp password auth?

New Contributor

Hi,  I read the document about the FAQ say i can submit a case then i will get a  download pass , but i do this , i get the following error ,SO how can i do can get the download password

 

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1 ACCEPTED SOLUTION

Moderator

Hello @ijarvis ,

 

- If you are looking to try out HDP, please consider downloading our HDP Sandbox [1]. It does not require to become a subscription customer or to have paywall credentials.

 

- If you would like to deploy HDP in a production environment, please reach out to our Sales Team [2] to guide you further.

Once you are a subscription customer, make sure you are registered to our Support Portal [3], please. Please note, the Community Portal registration is different from the Support Portal one.

After logging in to the Support Portal, you can navigate to the Downloads page and follow an automated process for the paywall credentials. You will need your license key ready to generate the paywall credential, if you need a copy of the license key, you can open a non-technical case to request it (once you are registered and logged in to our Support Portal). 

The binaries are behind a paywall for which you need paywall credentials. Please see more about our Licencing Policy FAQ under [4].

 

- you can always download and compile the source code [5], which is not behind the paywall

 

Please let me know if you need further input!

 

Thank you:
Ferenc 

 

[1] https://www.cloudera.com/downloads/hortonworks-sandbox.html

[2] https://www.cloudera.com/contact-sales.html

[3] https://sso.cloudera.com/register.html

[4] https://www.cloudera.com/products/faq.html

[5] https://github.com/hortonworks/hadoop-release/releases


Ferenc Erdelyi, Technical Solutions Manager

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View solution in original post

3 REPLIES 3

Moderator

Hello @ijarvis ,

 

thank you for reaching out reporting that you could not access to a restricted page to download HDP.

 

Based on [1]:

"Starting with the HDP 3.1.5 release, access to HDP repositories requires authentication. To access the binaries, you must first have the required authentication credentials (username and password).

Authentication credentials for new customers and partners are provided in an email sent from Cloudera to registered support contacts. Existing users can file a non-technical case within the support portal (https://my.cloudera.com) to obtain credentials.

Previously, HDP repositories were located on AWS S3. As of HDP 3.1.5 / Ambari 2.7.5, repositories have been moved to https://archive.cloudera.com".

 

Should you already a Cloudera Customer and have issues accessing the Support Portal as the first step, please register on the portal [2] and follow the instructions there.

 

Please let us know if I've addressed your enquiries.

 

Thank you:
Ferenc

 

[1] https://docs.cloudera.com/HDPDocuments/Ambari-2.7.5.0/bk_ambari-installation/content/ch03s02s01.html

 

[2] https://sso.cloudera.com/register.html


Ferenc Erdelyi, Technical Solutions Manager

Was your question answered? Make sure to mark the answer as the accepted solution.
If you find a reply useful, say thanks by clicking on the thumbs up button.

Learn more about the Cloudera Community:

New Contributor

i am a new user , i am not Customer , when i create case , it say "no permissions", so as a free user , how can i  get the download ?

Moderator

Hello @ijarvis ,

 

- If you are looking to try out HDP, please consider downloading our HDP Sandbox [1]. It does not require to become a subscription customer or to have paywall credentials.

 

- If you would like to deploy HDP in a production environment, please reach out to our Sales Team [2] to guide you further.

Once you are a subscription customer, make sure you are registered to our Support Portal [3], please. Please note, the Community Portal registration is different from the Support Portal one.

After logging in to the Support Portal, you can navigate to the Downloads page and follow an automated process for the paywall credentials. You will need your license key ready to generate the paywall credential, if you need a copy of the license key, you can open a non-technical case to request it (once you are registered and logged in to our Support Portal). 

The binaries are behind a paywall for which you need paywall credentials. Please see more about our Licencing Policy FAQ under [4].

 

- you can always download and compile the source code [5], which is not behind the paywall

 

Please let me know if you need further input!

 

Thank you:
Ferenc 

 

[1] https://www.cloudera.com/downloads/hortonworks-sandbox.html

[2] https://www.cloudera.com/contact-sales.html

[3] https://sso.cloudera.com/register.html

[4] https://www.cloudera.com/products/faq.html

[5] https://github.com/hortonworks/hadoop-release/releases


Ferenc Erdelyi, Technical Solutions Manager

Was your question answered? Make sure to mark the answer as the accepted solution.
If you find a reply useful, say thanks by clicking on the thumbs up button.

Learn more about the Cloudera Community: