I was unable to launch the exam that I have scheduled for online. Thinking they would not refund me I purchased another test registration but it was for the wrong test. It was for an in person test which I can’t even attend because it is so far away. There are no testing locations near me. The closest one is over 100 miles away. I would like to get a refund for that since there are no testing centers. I would also like to become eligible to reschedule my online test that I originally purchased. The website is very confusing and I had a hard time locating the test. By the time I located it then said my browser was not compatible. And then download it another browser and it still would not work. I continue to deactivate certain security features. I was unable to figure out what I did wrong until it was too late. Then I accidentally purchased the wrong test thinking it was the online test since I thought I was not going to be able to get a refund. After reading the rules I thought well I’ll just have to pay for another test sadly. I would appreciate it if you could please refund me the $55 for the in person test and make me eligible to reschedule my online test that I purchased Earlier this week.
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