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Delegate opening support cases

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Delegate opening support cases

New Contributor

Hello,

My client wants to delegate to certain users (of his company and external) the opening of support cases, how can it be configured?

Thanks in advance,

 

Iñigo Perez

1 ACCEPTED SOLUTION

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Re: Delegate opening support cases

Community Manager

Hey @Inigo,

 

Thank you for the question. Typically, I recommend customers and partners reach out to their Cloudera Representative for the best answer on things like this. If you don't have one I can reach out via private message to get the information I would need to have someone contact you to discuss what is possible. 



Cy Jervis, Community Manager

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2 REPLIES 2
Highlighted

Re: Delegate opening support cases

Community Manager

Hey @Inigo,

 

Thank you for the question. Typically, I recommend customers and partners reach out to their Cloudera Representative for the best answer on things like this. If you don't have one I can reach out via private message to get the information I would need to have someone contact you to discuss what is possible. 



Cy Jervis, Community Manager

Was your question answered? Make sure to mark the answer as the accepted solution.
If you find a reply useful, say thanks by clicking on the thumbs up button.

Learn more about the Cloudera Community:
Community Guidelines
How to use the forum

Re: Delegate opening support cases

New Member

How can i get access to open support cases?