CDH Installation Stuck at Setup Database Test

[#1]

Hello All,

    I've installed CM manager 6.3.0 and agents in my 7 node cluster. While setting up the CDH 6.3.1 installation, i'm stuck at setup database step, where the test connection is running for more than 2 hours, with only info found in Cloudera manager log given below.

There is no error or any other information. I can successfully connect to my databases from command line. But CM is unable to verify the connections.

Any help will be appreciated.

2019-12-11 21:48:41,016 INFO scm-web-93:com.cloudera.enterprise.JavaMelodyFacade: Entering HTTP Operation: Method:POST, Path:/dbTestConn/testConnection
2019-12-11 21:48:41,036 INFO scm-web-93:com.cloudera.enterprise.JavaMelodyFacade: Exiting HTTP Operation: Method:POST, Path:/dbTestConn/testConnection, Status:200
2019-12-11 21:48:43,071 INFO scm-web-93:com.cloudera.enterprise.JavaMelodyFacade: Entering HTTP Operation: Method:POST, Path:/dbTestConn/checkConnectionResult
2019-12-11 21:48:43,081 INFO scm-web-93:com.cloudera.enterprise.JavaMelodyFacade: Exiting HTTP Operation: Method:POST, Path:/dbTestConn/checkConnectionResult, Status:200

[#2]

@pauljoshiva ,

What browser are you using? Are you using IE?

Thanks,
Li

[#3]

Yes i'm using IE

[#4 · Accepted solution]

@pauljoshiva 

I was reading the following doc:  https://docs.cloudera.com/documentation/enterprise/6/release-notes/topics/rg_cm_631_known_issues.htm...

Which says "Many Cloudera Manager wizards, including Installation wizards and Add Service/Role wizards, cannot be completed when using Microsoft Internet Explorer version 11.x. To work around the issue, use another supported browser. 

Can you try with a slightly different browser to see if it works.

[#5]

Hi @pauljoshiva ,

@jsensharma is right. Please use different browser and it should fix the issue.

Thanks,

Li

[#6]

thanks, it works. i was using IE. 

Tried with firefox, chrome, Edge . all 3 works fine

[#7]

Hi @abhagi,

Thanks for confirming this and great to know the issue got resolved! Please mark this thread as resolved when you get a chance.

Cheers,

Li