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Cannot create support cacse

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Cannot create support cacse

Explorer

I want to obtain credentials by create support cacse in https://my.cloudera.com. But when i click the "Support caces" in https://my.cloudera.com/support.html , the next page show something :

 

Access to page is restricted

Accessing the requested page requires special permissions.
 
Someone can help me, thanks.
1 ACCEPTED SOLUTION

Accepted Solutions

Re: Cannot create support cacse

Community Manager

@huagang517 

Thank you for reaching out to us with the enquiry on how to file a Support Case with Cloudera. You need to be a Subscribed customer to open cases with Cloudera Support. 

 

With an Enterprise Subscription [1] you can file an online case after registering on the Support Portal [2].

 

For most of the up-to-date information about Enterprise Subscription, please contact Sales [3].

 

Should you have no Enterprise Subscription, we are encouraging you to keep interacting with our Community to find and provide solutions to members.

 

If you are a subscribed customer and have issues login, please let me know, we can take this up through private messages. 

 

[1] https://my.cloudera.com/faq.html#support

[2] https://sso.cloudera.com/

[3] https://www.cloudera.com/contact-sales.html


Regards,

Vidya Sargur,
Community Manager


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If you find a reply useful, say thanks by clicking on the thumbs up button.

Learn more about the Cloudera Community:

View solution in original post

2 REPLIES 2

Re: Cannot create support cacse

Community Manager

@huagang517 

Thank you for reaching out to us with the enquiry on how to file a Support Case with Cloudera. You need to be a Subscribed customer to open cases with Cloudera Support. 

 

With an Enterprise Subscription [1] you can file an online case after registering on the Support Portal [2].

 

For most of the up-to-date information about Enterprise Subscription, please contact Sales [3].

 

Should you have no Enterprise Subscription, we are encouraging you to keep interacting with our Community to find and provide solutions to members.

 

If you are a subscribed customer and have issues login, please let me know, we can take this up through private messages. 

 

[1] https://my.cloudera.com/faq.html#support

[2] https://sso.cloudera.com/

[3] https://www.cloudera.com/contact-sales.html


Regards,

Vidya Sargur,
Community Manager


Was your question answered? Make sure to mark the answer as the accepted solution.
If you find a reply useful, say thanks by clicking on the thumbs up button.

Learn more about the Cloudera Community:

View solution in original post

Re: Cannot create support cacse

Explorer

thanks a lot!