Did not receive Hortonworks Spark Certification after Payment

[#1]

Hi ,
Myself Ravikiran Sharma, I have purchased HDP Certified Spark Developer (HDPCSD2019) Exam on Sunday 22/oct 9:05 pm Indian time. But I did not get any confirmation mail from Hortonworks.

I contacted cloudera(Natalie), she told my record is not found in the system. My account got deducted with 250$. its more than one week issue is not fixed. I want the issue to fixed as soon as possible.

MY TICKET NUMBER is : 20203
Please help.

Thanks and Regards
Ravikiran Sharma

[#2]

Hi @ravikiran_sharm 

I'm sorry you had to experience this mishap. I'll reach out to my managers to locate someone internally who can help you out with this.

Sorry again for the inconvenience!

[#3]

Thank you for your support w@leed.

[#4 · Accepted solution]

@ravikiran_sharm we've passed along your concerns and note of frustration to the relevant parties internally and they are actively working on your case. They say they are working with you directly to get this resolved.