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Unable to access Ambari repo

New Contributor

Hello,

 

I'm new to Cloudera .. 

I was trying to follow the instructions there:

https://docs.cloudera.com/HDPDocuments/Ambari-2.7.5.0/bk_ambari-installation/content/download_the_am...

 

However, I got stuck with the step of downloading the repo ..  I tried to use my registered username & password in order to access it . but didn't work.

 

How can I get my access working properly there ? or it's limited to the enterprise (commercial) subscriptions ?

1 ACCEPTED SOLUTION

New Contributor

I've checked with the customer relations  ... They have confirmed that the repository now is behind the payment wall .. so it's accessible only to people who purchased products from Cloudera

View solution in original post

9 REPLIES 9

@Jason4Ever : Please if your server is able to connect with internet by doing some PING commands

New Contributor

@bandarusridhar1  my problem is with the authentication , where the repo access doesn't accept my username & password there . it gives me "Authentication failed"

Super Mentor

@Jason4Ever 

As you are getting "Authentication Error" which indicates some issue with your credentials.

So better to file a non-technical case within the support portal (https://my.cloudera.com) to obtain credentials OR to get a clarity on what is wrong with the credentials.

 

Reference: https://docs.cloudera.com/HDPDocuments/Ambari-2.7.5.0/bk_ambari-installation/content/ch03s02s01.html

 

Snippet from above doc:

Authentication credentials for new customers and partners are provided in an email sent from Cloudera to registered support contacts. Existing users can file a non-technical case within the support portal (<a href="https://my.cloudera.com" target="_blank">https://my.cloudera.com</a>) to obtain credentials.

.

New Contributor

@jsensharma I tried to do this , But no luck , every time I go to create a case :

Accessing the requested page requires special permissions.

Super Mentor

@Jason4Ever 

As you are getting this error, which seems to be Access Restriction ... 

Accessing the requested page requires special permissions.

Hence it will be good if you can mail your concerns to customerrelations@cloudera.com. Somebody from our customer relations team should be able to help you with your issues. 

 

Reference: https://community.cloudera.com/t5/Support-Announcements/Upgraded-Cloudera-Support-Portal-Launches-Th...

.

 

Contributor

As I know for new releases you need to have commercial subscription to access cloudera repositories.

New Contributor

As per the post https://community.cloudera.com/t5/Product-Announcements/ANNOUNCE-HDP-3-1-5-Ambari-2-7-5-is-now-Gener... by @lwang mentions "We are pleased to announce General Availability of HDP-3.1.5.0 and AMBARI-2.7.5.0!". My interpretation is that by General Availability meant being available as the other HDP3 versions. I might be wrong.

 

@lwang can you please clarify?

 

Thank you.

New Contributor

I've checked with the customer relations  ... They have confirmed that the repository now is behind the payment wall .. so it's accessible only to people who purchased products from Cloudera

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