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VM not starting (Black screen)

Explorer

Hello,

 

I've installed Oracle VM VirtualBox and downloaded Cloudera quickstart 5.8.0-0. I'm still not able to lauch the VM desktop. I'm stuck at the blackscreen after the loading bar is down (see image below)

 

I've enable virtualization in BIOS, and tried different set up (Windows and Red Hat) but still it won't start. 

Any clue would be much appreciated!

 

VM Config:

Window 7 (64 bit) (I've try Red Hat as well, same issue)

Memory: 8192 Mo

CPU: 2


My Desktop is 16 ram and CPU is Intel(R) Core(TM) i5-3550 3.30 GHz

Let me know if you need more information


Thanks in advance,

Mathieu


PS: Sorry, can't figure how to post an image. 

1 ACCEPTED SOLUTION

Explorer

Hi, me again !

 

So I've start again:

 

1. Redownloaded Quickstart VM using a download manager (chrono)

2. Used 7-zip to extract

 

Seem to work now 🙂

 

Thanks for your help Cjervis 😄

View solution in original post

17 REPLIES 17

Community Manager

Did you follow our community article on setting up a QuickStart VM? It has some common issues listed in it that may come into play here. 

 

Also to post an image click on the camera image in the editor which opens up a screen allowing you to upload an image or add one by URL.

 

 Screen Shot 2017-03-20 at 3.42.55 PM.png


Cy Jervis, Manager, Community Program
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Explorer

Thanks for the quick reply,

I did follow the setup procedure (i think). I just tried changing chipset to ICH9 but still nothing.

 

Maybe worth mentionning, at first VM was not loading at all, had this error:

UNEXPECTED INCONSISTENCY; RUN fsck MANUALLY.
      (i.e., without -a or -p options)
 *** An error occurred during the file system check.
 *** Dropping you to a shell; the system will reboot
 *** when you leave the shell.
Give root password for maintenance
(or type CTRL-D to continue)

 

and ran:  'fsck -f -c -y' 

 

Now it's loading but stuck here (thanks for the tip to copy image :D)

thanks

Mathieu

 

VM_troubleshouting.png

 

 

 

 

 

Community Manager

To be sure did you follow this specific part of the article to create the VM or did you do it manually?

 

Using the specific documentation and instructions provided by your hypervisor application, open the extracted file into that hypervisor application.

  1. For example, if you elected to use VirtualBox, you would have downloaded and extracted a *.ovf file from Cloudera. Use the “File -> Import Appliance” menu inside VirtualBox to open your downloaded *.ovf file, or simply double-click on the file itself and VirtualBox should handle it from there.

I will also point out the following as a corrupted file could also be to blame:

 

IMPORTANT: As recommended on the download page, we HIGHLY recommend that you install a “Download Manager” extension to your web browser and utilize that to manage the download of the Quickstart VM as it is a VERY large file and can easily get corrupted during download due to connectivity issues. A download manager add-on will assist you in getting a clean download and save you time and spare the frustration.

 


Cy Jervis, Manager, Community Program
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Explorer

Hello,

Yes I've imported the .ovf file using VirtualBox.

 

However i did NOT use a Download Manager. 

 

It looked like it downloaded properly tough. I will try redownloading it using a download manager as suggested. I'll keep you posted on the result.

 

Thanks,

Mathieu

Explorer

Hi, me again !

 

So I've start again:

 

1. Redownloaded Quickstart VM using a download manager (chrono)

2. Used 7-zip to extract

 

Seem to work now 🙂

 

Thanks for your help Cjervis 😄

Community Manager

I am happy to hear you resolved the issue. Best of luck with your project moving forward. 🙂


Cy Jervis, Manager, Community Program
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New Contributor

Hi,

I am having the same problem, and can't get passed the black screen. 

  • Used a download manager (download shuttle)
  • Changed the chipset type to ICH9

Anything else I should be doing?

 

Thanks for any help

Community Manager

Did you follow our community article on setting up a QuickStart VM? Also, can you explain more about the VM, host system and the resources of each?


Cy Jervis, Manager, Community Program
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New Contributor
Thank you for your prompt reply. I am using Oracle virtual box, I am
attaching a screenshot of what I am experiencing. Once I click start, I
can't get through the black screen. I used the download manager to get a
clean file as you suggested (download shuttle), and I changed the chipset
type to ICH9, besides that not sure what else to do....Any other suggestion
will be greatly appreciated! Thank you!




Community Manager

Have you enabled virtualization as outlined in the common issues listed on the article I linked to?

 

  1. VMWare and VirtualBox versions of the VM on Windows: In Windows machines, sometimes virtualization needs to be enabled in the BIOS.  Enabling virtualization in a PC is usually a step you take during boot up. As your system boots up, it will flash a message telling you to press a key (e.g. F1, F2, escape) to configure BIOS settings. If you have never run a VM on your laptop before, you will likely have to take this step.The BIOS settings that must be enabled for VT-x support vary depending on the system vendor. Here is a VMware knowledge base article that may help: http://kb.vmware.com/kb/1003944 .

 

 

We suggest in the article to use the following method to install the VM for VirtualBox if you haven't done so already. 

 

"For example, if you elected to use VirtualBox, you would have downloaded and extracted a *.ovf file from Cloudera. Use the “File -> Import Appliance” menu inside VirtualBox to open your downloaded *.ovf file, or simply double-click on the file itself and VirtualBox should handle it from there."

 

It is also important to know the resources (processors, RAM, disk) of the system you are creating the VM on as well as how much of those resources are allocated to the VM. It is a common error to assign to many or too little of the resources to the VM which can cause issues.


Cy Jervis, Manager, Community Program
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New Contributor
I use a mac, so not sure what you mean by enabling the virtualization? I
followed all the steps (import appliance...etc), and after starting, I
can't pass the back screen shown in the screenshots I sent.
Can you advice on how to enable the virtualization? am I missing a final
step?

Community Manager

The Mac shouldn't have the issue but just to be sure you can go to the terminal application and enter

 

sysctl -a | grep machdep.cpu.features

If VMX is listed in the results virtualization is indeed enabled. 

 

Can you share the specs on the Mac in terms of processors, RAM and Disk space as well as what was allocated to the VM?


Cy Jervis, Manager, Community Program
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New Contributor
I used the Mac OSHigh Sierra.
The processor 2.5 GHz intel Core i5
Memory 4 GB 1600 MHz DDR3
Storage: Macintosh HD 438.4 GB available of 498.88
Memory; 4 GB installed (Memory slots of 2GB)

Thanks again for the help!
JNP

Explorer
I suspect 4 gig of ram if not enough to support the VM.

I think you need at least 4 on the VM, so 8 would be the minimum on your
computer to split 4-4.
I would recommend at least 16 though and put at least 8 gig to your VM

hope that help

New Contributor
Thank you so very much! I changed it right away!

New Contributor
Can you please guide me to change the chipset type to ICH9

Community Manager

From the community knowledge article on how to setup the quickstart vm:

 

4. Some users have reported problems running CentOS 6.4 in VirtualBox. If a kernel panic occurs while the VirtualBox VM is booting, you can try working around this problem by opening the Settings > System > Motherboard tab, and selecting ICH9 instead of PIIX3 for the chip set. If you have not already done so, you must also enable I/O APIC on the same tab.


Cy Jervis, Manager, Community Program
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