Thanks for responding, I would like to clarify your suggestion @lwmonster. Are you asking for a directory of Cloudera employees so you @ mention one on certain issues?
If that is the case it may not be the best solution but I'm willing to discuss it. 🙂
Looking at the Community guidelines you will see the following description of the community.
The mission of the community is to provide a first-class peer-based forum for developers and admins to collaborate on the use of Cloudera’s Apache Hadoop-based platform to build and manage enterprise data hubs.
Primarily the community is a peer to peer forum where users assist each other with issues. That being said, Clouderans do participate in addition to their normal duties as time allows. We also keep an eye out for threads with multiple posters experiencing the same issue. If there is a solution we sometimes turn the content into a community knowledge article so it is easier to find. If there isn't a solution, we sometimes are able to get a Clouderan to reply.
If anyone has a desire for additional support we have several options including the low cost Cloudera Developer Program for Dev/Test environments. As this thread suggests, we are indeed looking for ways to improve the community so I look forward to seeing your thoughts on this as well as any other suggestions you have.
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