Some helpful ideas to keep content organized in the community forums. Topic Tags : Pay attention to misspelled tags and avoid conjoined tags.
The ability to group forum posts together by a topic is diminished when there are multiple, differently-spelled tags for the same topic. Having all similar posts tagged in common helps with grouping and ranking of content. Tags will add value for integration with the Hortonworks Gallery and other public sites, so having clean consistent usage of topic tags, especially for standard HDP components, will really help things look good.
As an example: If some posts are tagged as 'NiFi' and some as 'dataflow' but they are referring to the same thing, then it will be hard for the AnswerHub system to rank the one overall topic by popularity, or for users to click on a tag and see all relevant questions. Best-practices:
When posting a question, idea, or article, scan the topics page and search for the proper tag as it may exist before you create a new one.
If you see multiple tags with the same meaning, consolidate to the correct tag.
If you see a topic that is misspelled, you can edit and correct that tag. Use each topic in an individual tag. Having a conjoined tag such as [ambari with kerberos] or [nifi dataflow] is not useful compared to the standard of using separate individual tags, like [Ambari], [kerberos] or [nifi], [dataflow]. Comments vs. Replies : Pay attention to the difference between a comment and a reply. A comment to a question is used if requesting clarification or
validation of the question. Comments cannot be accepted as a valid
answer by the requester. Comments cannot be liked or shared by anyone,
and do not contribute to the overall 'Number of replies' count for the
post.
A reply is used to provide an answer. Replies can be accepted as a valid answer, liked, rewarded and shared, so there is much more value
to the community if your answer is placed into a proper reply. If you
reply and it is accepted, it helps to increase your reputation as well
as the value score of the question. Best-practices:
If you are providing any intrinsic
value such as a technical answer, solution architecture, suggested
design, alternative idea, etc. you should use the reply function so your
information provides context. If you see that someone has
provided 'comment-level' text in a reply, click on the gear-menu and convert the reply into a comment by selecting the menu option 'Convert Answer to Comment' (limited to track moderators)
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