This is what
you are looking for: http://hortonworks.com/agreements/support-services-policy/ Here is the relevant
section from the above link: POLICY Hortonworks
offers thirty-six (36) months of support from the general availability of a new
Major Release. When you purchase Hortonworks Support for the Software, the
Support lifecycle will be divided into two distinct phases: Full Support and
Technical Guidance. Full Support – Twenty-four (24) months from general availability
of a Major Release The Full
Support phase includes maintenance updates, bug fixes, and security
vulnerability resolutions. Maintenance updates and bug fixes will be made to
the latest Minor Release only, while security vulnerability resolutions will be
made available in all supported Minor Releases. Minor Releases will be
supported a minimum of twelve (12) months from the general availability of the
Minor Release. Technical Guidance – Twelve (12) months following the end of
Full Support This
Technical Guidance phase supports customers running product releases that have
gone beyond the Full Support phase of the lifecycle. Primary assistance is
available through the technical support portal where customers can receive
support and workarounds. Customer Support may direct customers to upgrade to a
more current Major / Minor / Maintenance Release of the product in order to
resolve issues. Qualified security vulnerability resolutions may be made
available during this phase. In the
event that Full Support for a release would normally expire and no later
release has been made generally available, support for the old release will be
extended until such a time as a new release is made generally available. In the event that
support for a release would normally expire and no further releases are
planned, a product may be end-of-lifed. The decision to end-of-life any product
will be announced to customers twelve (12) months ahead of the date that support
for all releases of any product will no longer be available.
... View more
