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11-20-2019
12:57 PM
1 Kudo
This issue would really require further debugging. For whatever reason, at that particular time something happened with the user ID resolution. We've seen customers before that had similar issues when tools like SSSD is being used: https://access.redhat.com/documentation/en-us/red_hat_enterprise_linux/6/html/deployment_guide/sssd-system-uids One idea here is to create a shell script that runs the command 'id ptz0srv0z50' and 'id -Gn ptz0srv0z50' in a loop based on some interval. say 10, 20 or 30 seconds and when the problem occurs just go over the output of that shell script and see if you notice anything different in the output at the time of the issue.
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08-23-2019
06:51 AM
@paleerbccm Briefly looking at the message, I would assume 'error_code=0' actually means that no errors occurred. It would need quite a bit of digging in the code to understand, but generally speaking, I wouldn't worry too much about TRACE level logs. Ideally, and especially that this is a production environment, you would normally set logging level to INFO and that's about all you would need. Unless you have an intimate knowledge of the code and you're chasing after a specific issue, it's rare that you would ever need TRACE level logs.
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