Hi Paul,   I agree, a call with a shared screen would be better. So yes, I'm already in the Partner Program and I also got the Partner Development License in order to do this very same exercise with CDP. However I can't access the cases in the Support Portal (I get a 'restricted access' message). If I look at the Partner Development Subscription I see that Support is included with Gold and Platinum, but we are Silver... Maybe it depends on this?   I contacted our Partner Sales Manager to see if he can help out.   Best regards, Valerio ... View more