Hello @Aswinnxp ,   thank you for letting us know that after registration to the Support Portal you have difficulties raising a case.   Do you have a valid Cloudera Subscription, please? It will be required to be able to raise a Support Case.   Once you have Cloudera Subscription, the steps to take to register to the portal are: 1. Register at: https://sso.cloudera.com/register.html  You will be sent an email with a validation link.  2. Please click this link to complete your registration. 3. Set your password 4. Login at https://sso.cloudera.com.   I understand that you've done these steps.   Until you will be reached out following your registration, we can do one more thing: Do you have a colleague that has working portal access and can raise a case, please? In this case please raise a case to get further assistance on your access.   Thank you: Ferenc ... View more