CDP Public cloud (Azure/AWS) clusters - Hive is not working

[#1]

Hi Team,

Since couple of days we are finding issues in CDP Public Cloud clusters of both Azure and AWS , where Hive service is not working.

Issue happening for both existing and newly deployed clusters. Please find the error message below.

ERROR:

ERROR HiveMetaStore
[main]: MetaException(message:java.io.IOException: org.apache.knox.gateway.shell.ErrorResponse: https://xxxx.xxxx.cloudera.site:8444/gateway/dt/knoxtoken/api/v1/token: HTTP/1.1 500 Server Error)
Caused by: org.apache.hadoop.service.ServiceStateException: java.io.IOException: org.apache.knox.gateway.shell.ErrorResponse: https://xxxxx.xxxx.cloudera.site:8444/gateway/dt/knoxtoken/api/v1/token: HTTP/1.1 500 Server Error

[#2]

Hi Team,

We have been experiencing an issue shortly after cluster deployment. While the environment creation—including Data Lake, Data Hub, and ID Broker mapping—completes successfully, the Hive service subsequently goes down with a shared error.

The most recent deployments attempted were:

CDP AWS Public Cloud 7.2.17 – High Availability (HA)
CDP Azure Public Cloud 7.2.18 – High Availability (HA)

ERROR:
ERROR HiveMetaStore
[main]: MetaException(message:java.io.IOException: org.apache.knox.gateway.shell.ErrorResponse: https://xxxx.xxxx.cloudera.site:8444/gateway/dt/knoxtoken/api/v1/token: HTTP/1.1 500 Server Error)
Caused by: org.apache.hadoop.service.ServiceStateException: java.io.IOException: org.apache.knox.gateway.shell.ErrorResponse: https://xxxxx.xxxx.cloudera.site:8444/gateway/dt/knoxtoken/api/v1/token: HTTP/1.1 500 Server Error

Attaching the screenshot of Hive metastore log containing the error message.