Enabling of CDE service failed

[#1]

I have installation of ECS (Embedded Container Service / Experience Compute Service )  v 1.3.3 , CDP 7.1.7.1000. Cloudera ML and DWX were ok to start and use. But, CDE (Data Engineering XP) service always fail to start with log saying {"StartState":"ClusterServiceMeshProvisioningCompleted","EndState":"ClusterChartInstalllationFailed","Attempt":"3"}.  

Not sure what is best way to start troubleshooting with such log displyed only.

[#2]

@QiDam Please can you check the Ozone service installed in your CDP Base Cluster and also ensure the Ozone service is up and running? After Ozone service is set up and functional, enable CDE Service afresh and remove the failed CDE service. Also, can you check all PODs are up and running?

[#3 · Accepted solution]

Hello @QiDam 

As stated by JD above, the CDE Service relies on Ozone Service on Base Cluster. If Ozone Service wasn't in Healthy State, the CDE Service enabling would fail with similar tracing as shared by you. We would recommend the following checks:

• Ensure Ozone Service is Up & Running on Base Cluster. 
• Create a new Environment & check CDE Service enabling on the new Environment. 
• If the above CDE Service enabling on new Environment is Successful, Reattempt the CDE Service enabling on the existing Environment.

If the above Suggestion doesn't help, We would suggest engaging Support as any further troubleshooting would require sharing the Logs over the Public Community forum, which may have Customer's details. 

We shall mark the Post as Resolved now. If you have any concerns, Feel free to Update the Post likewise. 

Regards, Smarak