As part of the community redesign, we also updated how members will post and navigate on the community. Our previous design had over 20 different forum boards which could be confusing when a single question could apply to several of them. To simplify things we placed all the support types questions into a single board and use the labeling system to filter the posts. Let’s look at the different navigation methods available.    Using the Header If you want to navigate quickly to the questions you can use the header navigation to browse all questions.  From the header you can also navigate to the “All Labels” page. This page will list all the labels used on the community, clicking on a label will take you to a search page showing all the content that the label assigned.    Using "Explore the Community" Alternatively, you can also use the "Explore the Community" navigation and go to support questions.  On the support questions board you will also see  labels listed on the lower right of the page. Clicking on any label will filter the content feed to show only questions that have the label selected. From the label page you can also subscribe to the label to be informed when new questions are submitted with that label.  Asking a Question As for creating a new question, this has become much easier. We have added a button (in blue) in the header across the community to "ask a question".  The button links you directly to a new post page where you can submit your question. We simply ask that you apply all the appropriate labels so those who have subscribed to them will be notified.    You can also use the Contribute option in the header for links to Ask a Question, Create a Community Article or Create a Repo.  Navigating your posts Like with the old design, members can navigate to their profile page to find their posts. To do so look for your notifications window and click on your profile image. This will open a pull down menu to access your profile, settings and other items.      Clicking on "My profile" will bring you to your profile page where you can see your activity. In the main column you will find your accepted solutions that provides links to all the solutions you authored. This will come in handy if you see a similar issue and want to find a link to where you answered the question previously.     Below that is your latest contributions which shows all of your community posts from newest to oldest. This section also has a pull down selector to see the topics you have participated in which shows the latest activity from yourself and others in posts you have participated in.    We hope you enjoy the new design.   8/14/2019 Edited to add section on navigating your posts on the community. ... View more

  Learn more about the redesign in our newest blog post.  ... View more

This community now features a modern look and a simplified experience that makes it easier to find what you need, when you need it. Below is all the information you need to know to get started and get engaged. Navigating the Updated Cloudera Community  Our new Cloudera Community is easier to navigate with its updated interface and a singular content feed that contains all the information you need right on the homepage. You can quickly view open questions or solutions by clicking the tabs or by using the search function to find specific content. And you can easily navigate to areas of the community by using the “Browse” and “Contribute” menus. Want to quickly get to our blog and other areas? Simply click the new “Explore the Community” drop-down menu on the right-hand side of most pages. Get Involved First, see what’s changed for you. Then, get started with these steps: Update Your Notification Preferences - Take a minute to reset your preferences. Click your avatar to get to My Settings > Subscriptions & Notifications. You’ll receive an immediate email notification for your content subscriptions by default. You can change the frequency to: never, daily, or weekly. For more, see our Profile Tips. Upload an Avatar - Click your avatar, choose “My Profile,” and you can view your information. While there, you can upload a new avatar to replace the community default image. Update Your Bookmarks & Subscriptions - Previous board bookmarks or board subscriptions no longer work, but you can subscribe to labels and continue to get notified of new content in your area of expertise. Introduce Yourself - If you haven’t yet, let us know a little bit about yourself: background, current role, Hadoop use case, favorite hobbies, etc. Ask Questions - Click “Ask a Question” in the main top navigation menu to start a new question from any community page. Search or Browse - “Browse” all questions, technical articles, or repos, or initiate a new search anywhere in the community, or filter community content by labels, date, author, metadata, post type, and contains (text) using our Advanced Search. Share Your Expertise - Share your knowledge or troubleshooting tips with members using Community Articles and Repos. These are new types of content for the Cloudera Community, and there will be many more once we move all of the Hortonworks Community Connection content over in August. Additional Resources We know you’re going to have questions about this change, so please check out these resources to learn more about the new community and maximize your community participation: New Reputation Program Terms of Service Community Guidelines How to use the forum Share Your Feedback We truly value your feedback! Please reply to this blog post with any comments or questions, or reach out to our Community Team. - The HCC and Cloudera Community Team   Community Upgrade & Migration Related Announcement Links:  Our community is getting a little larger. And a lot better. (6/25/19)  What's Changing for the Cloudera Community  (7/11/19)  Community Changes and Feature Definitions Details (7/11/19) Important Changes Coming to Cloudera’s Community Reputation: What You Need to Know(7/24/19)    ... View more

We have posted several articles related to the community merger to keep our members informed. We will update this list as new articles are released.    Community Upgrade & Migration Related Announcement Links:    Our community is getting a little larger. And a lot better. (6/25/19)  What's Changing for the Cloudera Community  (7/11/19)  Community Changes and Feature Definitions Details (7/11/19) Important Changes Coming to Cloudera’s Community Reputation: What You Need to Know (7/24/19)   - Your Community Team     ... View more

Last month in the “Our community is getting a little larger. And a lot better.” announcement, we shared exciting news that the Cloudera Community and Hortonworks Community Connection (HCC) will unite our content and members under one roof!    We will update and modernize the existing Cloudera Community at the end of July and fully transition all HCC content in mid-August. Here are more important details you’ll need to know to prepare!   What should I expect in the new community? Our goal is to continue to be a trusted source of information and answers, and we strive to consistently improve your journey.    We’ve learned a lot from what HCC did well, and we’re taking some of those experiences forward in the combined community. You’ll find the new community design simpler--it’ll be easier to ask and answer questions. Watch for the updated design to launch at the end of the month.   In the redesigned community you will continue to:   Ask questions. When you’re unable to find the answer click “Ask a Question” in the main navigation menu at the top to start a new question from any community page. Look for correct answers. Find questions marked with a green “Solved” stamp to find questions with answers. And in August, all the HCC questions and answers will be available, too! Connect and network with other like-minded experts. Our community is about to double! Be sure to “Add as Friend” new members with expertise you want to follow. Search or Browse. You choose! You can “Browse” all questions, technical articles, or repos. You can also initiate a new search anywhere in the community. And improved advanced Search will allow you to filter community content by labels, date, author, metadata, post type, and contains (text). Additionally, the home page will allow you to toggle the feed by open questions, solved questions, or technical content.  Share your expertise and knowledge. You will soon be able to also share your knowledge or troubleshooting tips with members using Community Articles and Repos.  Search technical articles. All community members will now have access to user-generated Community Articles containing valuable troubleshooting tips submitted by our members when we migrate the HCC code repositories and articles to our community. Later this fall, subscription customers will also gain access to a greater repository of support content when the official Cloudera Support Knowledge is merged with the official Hortonworks Support Knowledge Base. To learn more about becoming a support customer visit Cloudera Support.  The new Cloudera Community will feature a modern layout with an easy to use interface. Get your first look at a few key areas of the new community: Community Home page Question Page User Profile page   Want to learn more? Check out our post "Community Changes and Feature Definitions Details" for information on how to find or perform the common user actions  in the new community.    How will I access the new community? Your user account will not change in the new community.   Can I keep my community reputation? The updated community will roll out a new reputation system that will include, among other things, an improved rank system, new leaderboards and a brand new community badge strategy. You will be able to earn new badges and advance your rank level every time you answer questions, contribute solutions, add community articles and more! Look for more information to come on this!   How can I learn more?  The new Cloudera Community is almost here! Our team will continue to share important updates in the weeks to come, including more details around our exciting new Reputation System. Don’t forget to leave your feedback and comments because they are vital to our success both now and in the future.   -The HCC and Cloudera Community Team   Community Upgrade & Migration Related Announcement Links:  Our community is getting a little larger. And a lot better. (6/25/19)  What's Changing for the Cloudera Community  (7/11/19)  Community Changes and Feature Definitions Details (7/11/19) Important Changes Coming to Cloudera’s Community Reputation: What You Need to Know (7/24/19)  ... View more

As we mentioned in the previous announcement there are few similarities and changes you should know about as we prepare for a Cloudera Community redesign and migration of the Hortonworks Community Connection (HCC) mid-August 2019.  Below is a list of: The most common user actions in the community. How the actions worked in HCC, if you were a former HCC member. The new way you will find user actions in the new community. Details on the user actions in the new community.    How do I... HCC  Community New Cloudera Community Details Activate my former HCC Community Account See instructions in last column   See this post HCC Members: Accessing the Cloudera Community after migration Change my community nickname N/A Email us or send a Private Message to @cjervis.  Note: there is a 15 character limit on usernames. Ask a question Create > Ask A Question Contribute > Ask A Question The “Create” menu will now be the “Contribute” menu for posting community articles/repos and asking questions.  Also use the “Ask A Question” button in the main navigation from any page. Share my expertise or troubleshooting tips Create > Article Contribute > Create Community Article You can still share your expertise, tips, or technical knowledge with the community using Community Articles. Just look for the new menu options. Search by topic “Explore” Menu “Browse” Menu Browse all content via “Labels” or content type (questions, repos, articles). See our blog article on Navigating the community for further details.  Select Track Label Use “Labels” instead of “Tracks” to subscribe and follow specific topics.  See Navigating the community for further details. Perform an Advanced Search or Filter Magnifying glass >search term > enter Same You can still refine your search results to search content by: labels, author, date, solved/kudoed, post type, etc. See How to Use Community Search for more. Thank members (or “like”) an answer Vote Kudo Thank members for their answers by giving “Kudos” for helpful or thorough responses. Click the thumbs up to give a kudo. Indicate an answer solved my problem Best Answer Mark as Solution Let the community know one or more answers solved your problem. This will help future members who might run into a similar issue later! Watch content Follow Subscribe Or Bookmark Subscribe to content you want to receive notifications for. In the new community you can also bookmark content. See Subscriptions and Notifications for further details.  Manage my notification preferences Profile > My Preferences > Notifications Profile> My Settings > Subscriptions & Notifications By default receive an immediate email notification for your content subscriptions. You can change the frequency to: never, daily or weekly.  See Subscriptions and Notifications for further details.  Alert the moderator to content issues Gear icon next to content > report 3 dots next to content > Report Inappropriate Content Help us enforce the community guidelines! Report content issues or abuse to the moderators for their action. Know my leader board level Explore > Leaderboard About The Community > Leaderboards and Badges  In HCC there was one leaderboard based on total points.  In the new community you will find the following leaderboards: Top solution Authors, Top Kudoed Authors, Top Repo Contributors and Top Community Article Contributors.  Additionally, you can view your rank level on your own profile page.  The Leaderboards & Badges in the new community will have more information at migration.   See this post for more.  Learn about the new ranks N/A N/A See the post on Ranks for more. Learn about the new badge system  N/A N/A See the post on Badges for more. Manage my privacy settings N/A N/A See this blog post on updating your privacy settings. Update my time zone N/A N/A Click your community avatar (next to notifications and messages) and choose "My Settings" from the dropdown. Then go to Preferences > Preference Options > Time Zone. Click "Save" when you're done. Find my community profile and profile settings?     Click on your community avatar to access your profile.    You can find your avatar under “Explore the Community” in the top right section of most pages. When you click your avatar, a drop-down menu will appear with options for “My Profile” and “My Settings” (and others). To learn more about profile pages see our blog post "Exploring Community Profiles"   Click “My Settings” to access your personal settings. You can read our blog on updating your personal and privacy settings to learn more.  Get back to the home page?   Click the "home" icon To return to the homepage from where you are in the community, simply click on the home icon on the far left of the breadcrumbs at the top left of the content (below the header). You can also click "Community" in the MyCloudera header or "Cloudera Community" in the secondary navigation. Sort the topics on my homepage?   Any label > Filters While you cannot sort topics by label directly on your homepage, you can click on any topic label on your homepage and all topics under that label will open up. Find my autosaved drafts and content   Check your profile page   Learn more here: Exploring Community Profiles   Community Upgrade & Migration Related Announcement Links:  Our community is getting a little larger. And a lot better. (6/25/19)  What's Changing for the Cloudera Community  (7/11/19)  How do I . . . Help on Common Community Features (7/11/19) Important Changes Coming to Cloudera’s Community Reputation: What You Need to Know (7/24/19)  New designs for key pages (posted before new launch): Community Home page Question Page User Profile page ... View more

We’re excited to announce the Cloudera and Hortonworks communities will merge this summer! You will first notice the design upgrades to the Cloudera Community in late July, followed by more members and content in early August after the merge with Hortonworks Community.    We’re ushering in the unified Cloudera Community with enhanced designs, upgraded functionality, and across-the-board improvements to make your experience even better. This revamp allows us to more easily provide quality answers, expertise, self-help, peer-to-peer discussion, and customer journey support.    Here’s a taste of what you can expect from the redesigned Cloudera Community:   Modernized Platform: Powered by the Khoros platform, home to over 2,000 major brand’s support communities - like Microsoft, HP, and Cisco - is an industry-leading platform that will make it easier for you to engage, get answers, find solutions, and more.  Better and Simpler Design: A modern look and simplified organization makes it easier than ever to find what you need, when you need it.  Improved Interaction: Have a problem to solve? The answer is now just a click away. Every page contains our new “Ask a Question” button so you no longer need to know where to find your solution.  Mobile Friendly: The new site won’t just look great on your laptop. Enjoy clean layouts and simple navigation from your smartphone, tablet, conference room or widescreen monitor.   Code Repositories and Community Articles: For the first time…you’ll have the ability to create community articles and code repos! But that’s not all, we’re bringing over Hortonworks’ code repositories and existing user articles to help us grow our collective knowledge. That means, you can now share your expertise and tips and tricks such as troubleshooting techniques with your peers. Even more, you can now reference the code repositories in your articles and answers! New Reputation System: We’re implementing a brand new badge and ranking system that rewards your participation and accomplishments. Stay tuned!   This is only the beginning! As you learn more about the enhanced Cloudera Community in the coming weeks, we want to hear from you. What do you like? What can we do better? Communities succeed by working together, and your feedback is vital to our success both now and in the future.   -The Cloudera Community Team   Community Upgrade & Migration Related Announcement Links:  Our community is getting a little larger. And a lot better. (6/25/19)  What's Changing for the Cloudera Community  (7/11/19)  Community Changes and Feature Definitions Details (7/11/19) Important Changes Coming to Cloudera’s Community Reputation: What You Need to Know (7/24/19)  ... View more