Member since
06-25-2014
60
Posts
7
Kudos Received
5
Solutions
My Accepted Solutions
Title | Views | Posted |
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1474 | 07-10-2021 07:57 AM | |
1101 | 03-03-2020 09:57 AM | |
815 | 12-30-2019 05:19 AM | |
7321 | 01-19-2018 06:52 PM | |
5300 | 05-19-2015 06:08 AM |
11-19-2021
10:55 AM
1 Kudo
Cloudera Enterprise 6.1 and HDP 3.1 reach End of Support (EoS) as per the Support Lifecycle Policy in December 2021. This is followed by Cloudera Enterprise 6.2 and 6.3, both of which reach EoS in March 2022. As you plan your CDP upgrade and migration strategy, reviewing and applying the recommendations from validations will increase stability and avoid known challenges others have faced. The validations suite has been focused on enabling your success during the upgrade/migration process to CDP, creating new in-depth checks that are readily available for self-service consumption. To begin using validations please visit the Assets section of MyCloudera where you can review your validation alerts along with steps to resolve those alerts in order to maximize cluster operational health and help ensure your upgrade to CDP goes smoothly. Validations are available in MyCloudera for CDH/Cloudera Manager clusters where diagnostic bundles have been sent to Cloudera Support. As of November 2021, we're searching 300 known problem signatures in customers' diagnostic data including over a dozen brand new critical alerts specific to CDP Private Cloud Base upgrade migration. A demonstration video showing the validations interface in MyCloudera can be found here. Customers running CDH/Cloudera Manager are able to review and resolve misconfigurations reported in MyCloudera in a pre-upgrade manner before executing an upgrade to CDP. This can be accomplished by first sending a new diagnostic bundle to Cloudera Support and reviewing/resolving the alerts displayed on MyCloudera during the CDP upgrade planning phase. Customers running HDP/Ambari are not able to receive validations in MyCloudera, but they are able to submit a diagnostic bundle from the resulting CDP Private Cloud Base cluster post-upgrade in order to receive validation alerts. Configuration fixes can then be executed in the CDP environment based on the alerts uncovered before runtime occurs thereby avoiding any future impact. In addition to validation alerts, Cloudera Support would like to offer the following helpful resources to CDH/Cloudera Manager & HDP/Ambari customers who are planning their adoption of CDP: Review known issues and incompatible product changes in the Release Notes Review guidance and recommendations for Migrating Workloads Review the unsupported interfaces and features from CDH/HDP that are no longer available in CDP Gather performance data on your existing critical jobs (query explain data) and save example application bundles to an "Upgrade Planning" support case with Cloudera Support How to rebuild custom applications with new libraries If you have any questions about your upgrade and adoption of CDP please contact your Cloudera account team representative.
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07-10-2021
07:57 AM
1 Kudo
In short, a user who is part of an account that has a Cloudera subscription should open a non-technical support case on the my.cloudera.com portal to request the credentials to download. Best, Alex
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07-10-2021
04:41 AM
1 Kudo
Hello Cisco, Can you please privately message me and include your email address that is registered on MyCloudera? I'll then have a better idea on how to proceed. Thank you. Best, Alex
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04-05-2021
11:40 AM
1 Kudo
The cluster validations service is included in a customer's enterprise subscription at no additional cost. All customers with access to the Support case portal will also be able to take advantage of our validations program. In order to take advantage of Validations please first provide a new diagnostic bundle from all of your supported clusters and allow time for processing. Cluster diagnostic data (bundles) can be sent to Cloudera Support directly from the product (CDP Private Cloud Base or legacy CDH/CM), as an attachment in a support case, or manually through a phone_home script available on cloudera.com. Cloudera's arsenal of problem signatures relates to misconfigurations, security vulnerabilities, performance degradation, deviations from our known best practices, as well as many other types of commonly experienced issues that can result in general cluster instability. Validation alerts are designated a severity level, including critical, error, warning, information, and curiosity based on the impact to the cluster. Included with the alert are the relevant problem details, affected hosts in the cluster, as well as applicable documentation. Beginning in March 2021, Cloudera Support is excited to announce that customers will now have on-demand self-service access to their entire suite of cluster validations directly in the MyCloudera customer portal. This is a replacement for the historical process of utilizing proactive support cases as the alerting vehicle for Cloudera's customers. New Validations functionality in MyCloudera includes: The ability to mark specific validation alerts as "reviewed" to classify those that no longer require attention The capability of silencing a cluster's notifications if it's designated as a sandbox, for example Self-service control over who is designated as a "Validation Alert Recipient" on the account in question (email notifications) Cloudera Support recommends that customers review their validation alerts contained in MyCloudera under Assets and perform the recommended corrective actions. If planning or consultative assistance is required, customers can contact their sales account team for advice and recommendations. For technical assistance with a break/fix support matter relating to the validation, a case can be filed using the instructions here. Cloudera is continuously expanding, improving, and investing in its predictive alerting capabilities. If you have any feedback or suggestions please let us know: predictive-support-feedback@cloudera.com Thank you for your interest in Cloudera Support's Predictive Alerting.
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04-05-2021
11:30 AM
2 Kudos
The CDP Upgrade Advisor is a utility available on my.cloudera.com for Cloudera customers. This tool performs an evaluation of diagnostic data to determine the CDP readiness of your CDH or HDP cluster environment. Running the upgrade advisor against the cluster in question is one of your first steps to adopting CDP, followed by an in-depth conversation with your Cloudera account team to review the specific results. This utility raises awareness of clusters that may present risks during an upgrade to CDP due to, for example, an unsupported of the operating system currently in use. The upgrade advisor utility is focused on the environment and platform in use but doesn’t take into consideration use-cases, the actual cluster data, or workflows in use. Analysis of these critical areas occurs as part of your CDP Journey Workshop with your Cloudera account team and Professional Services. To run the Upgrade Advisor: Click Upgrade Path to begin the evaluation based on your diagnostic data The first thing you’ll see is a list of your active assets (CDH, DataFlow, HDP, Key Trustee, and CDP assets). The upgrade advisor is available only for CDH and HDP environments. Click the respective CDP Upgrade Advisor link on the right-hand side of a CDH or HDP asset to obtain the evaluation results The Upgrade Advisor determines a recommended upgrade path for the asset in question. You may see a recommendation to upgrade to CDP Data Center (Private Cloud Base), Public Cloud, or not to upgrade at this time due to the environmental failures identified. Beneath the recommendations are details of the cluster asset being evaluated along with contact details for your Cloudera account team. The Evaluation Details section includes the results of the validation checks being performed against your diagnostic data. This includes risks and recommendations such as a particular service or version of 3rd party software that will not be supported after an upgrade to CDP. Each category of the evaluation details also features icons that will take you to the relevant CDP documentation. For further information including a video demonstration of the Upgrade Advisor please see the CDP blog post here. Thank you for your interest in adopting CDP!
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10-19-2020
06:40 AM
1 Kudo
The CDP Upgrade Advisor is a utility available on MyCLoudera for Cloudera customers. This tool performs an evaluation of diagnostic data to determine the CDP readiness of your CDH or HDP cluster environment.
Running the upgrade advisor against the cluster in question is one of your first steps to adopting CDP, followed by an in-depth conversation with your Cloudera account team to review the specific results. This utility raises awareness of clusters that may present risks during an upgrade to CDP due to, for example, an unsupported of the operating system currently in use.
The upgrade advisor utility is focused on the environment and platform in use but doesn’t take into consideration use-cases, the actual cluster data, or workflows in use. Analysis of these critical areas occurs as part of your CDP Journey Workshop with your Cloudera account team and Professional Services.
To run the Upgrade Advisor:
Click Upgrade Path once logged in to https://my.cloudera.com to begin the evaluation based on your diagnostic data
The first thing you’ll see is a list of your active assets (CDH, DataFlow, HDP, Key Trustee, and CDP assets). The upgrade advisor is available only for CDH and HDP environments.
Click the respective CDP Upgrade Advisor link on the right-hand side of a CDH or HDP asset to obtain the evaluation results
The Upgrade Advisor determines a recommended upgrade path for the asset in question. You may see a recommendation to upgrade to CDP Data Center (Private Cloud Base), Public Cloud, or not to upgrade at this time due to the environmental failures identified.
Beneath the recommendations are details of the cluster asset being evaluated along with contact details for your Cloudera account team.
The Evaluation Details section includes the results of the validation checks being performed against your diagnostic data. This includes risks and recommendations such as a particular service or version of 3rd party software that will not be supported after an upgrade to CDP. Each category of the evaluation details also features icons that will take you to the relevant CDP documentation.
You can view a video (recommended) about the Upgrade Advisor here.
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04-07-2020
08:59 AM
Hi Tim, Thank you for reaching out to Cloudera Support. Based on your user's registration in our support system, and the account of which you're part, I agree that raising a support case for issues with CDH is a valid request. Having said that, at this time, the account of which you're part has a restriction to not allow every user, by default, the ability to file support cases. To enable the access you're requesting, we would ask that you have a colleague/manager who presently has case access file a non-technical support case (using the instructions here: https://my.cloudera.com/faq.html#support) noting that you are approved to file cases too. The team who handles those requests will then make the necessary changes to your account and your access will then be enabled. If you have any questions or concerns please message me privately and I'll be happy to help. Thank you. Best, Alex
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03-16-2020
07:53 AM
Hello Venkatesh, Have you already registered on cloudera.com from this URL: https://sso.cloudera.com/register.html If you have, please privately message me your email address and I'll check on it. Thank you sir. Best, Alex
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03-03-2020
05:41 PM
This issue has been remedied. For anyone following along experiencing the same problem, the best possible path forward in order to have this type of account association problem fixed is to have one of your colleagues (with working access to the correct account) file a non-technical case in the MyCloudera Portal. The case will be accepted and the account association for the "broken" user will be fixed. Thank you kindly. Best, Alex
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03-03-2020
09:57 AM
Hi Rajan, thank you for reaching out to Cloudera. Please privately message me with your email address along with the company to which you should be aligned. Any questions or concerns please let me know. Best, Alex
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01-13-2020
12:08 PM
Hello @liang , does the following help? This link explains the SLAs in place for the various contractual service levels: https://my.cloudera.com/support/subscription-value-center.html#sla_based_technical_support This link explains the EOM (end of support) dates for the various versions of Cloudera software: https://www.cloudera.com/legal/policies/support-lifecycle-policy.html Thank you kindly. Best, Alex
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12-30-2019
05:19 AM
I can confirm that the "company" information cannot be changed by the user on MyCloudera. Please ping me offline and I'll be happy to assist: alavoie@cloudera.com. Thank you kindly.
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05-07-2019
06:29 PM
One important point: If the version of the software in use is 6.2, please let me know as I'll have additional license-related information to provide. Thank you kindly. Best, Alex
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05-07-2019
06:27 PM
Thank you for reaching out to Cloudera Support via our Community. My name is Alex and I'm a member of the Customer Advocacy team. I can confirm the following 2 very important points: In accordance with our general policies and procedures, new enterprise license keys are provided to customers on the start date of the renewal/contract in question. Because of this, the expiration of an enterprise license key causes no product impact aside from a banner message in Cloudera Manager. You can be assured that a Cloudera Enterprise cluster will exhibit absolutely no adverse effects due to key expiration. If you would like to provide me specifics of the customer/partner contract in question, I'll be happy to deliver additional details regarding when the key will be delivered and to whom it will be sent. Please provide me a contact email address and I will respond directly. Thank you kindly. Best, Alex
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01-22-2018
09:57 AM
Hi Michael, Based on what I see in the script/code, it's the presence of inet6 in the ifconfig output, which is included in the diagnostic bundle. If inet6 is present and in use, I believe that's the basis for the alert that was issued. Best, Alex
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01-19-2018
06:52 PM
Hi @mjarnold, I can comment on this on behalf of Ben. The docs received a minor improvement that advises the OS vendor to be contacted for complete information or any necessary assistance regarding disabling ipv6: Networking Protocols Support CDH requires IPv4. IPv6 is not supported and must be disabled. Note: Contact your OS vendor for help disabling IPv6. This was the resulting improvement in the docs stemming from the jira I filed after we first spoke about this issue. I know this isn’t much of a change, but we felt it was the most sound advice we could provide on the next-steps necessary. If you have any feedback please do let us know. We sincerely appreciate your long-running excellent partnership here with us in Cloudera Support. Best, Alex
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08-02-2017
10:35 AM
Once the Enterprise License Key is removed, all of the enterprise functionality that is enabled by the Key is no longer going to be available. The functionality is documented here. For example, the Enterprise version of the software enables the following (as well as other very important services such as Encryption and Key Management) => ========== Advanced Features: Operational Reporting; Multi-Tenant Quota Management; Configuration History & Rollbacks; Rolling Updates & Service Restarts; SNMP Support; Support Integration (including scheduled diagnostics & proactive maintenance); Fine-Grained User Roles; & Automated Backup & Disaster Recovery ========== In terms of preparing your cluster for the removal of the Enterprise License Key, it's going to depend on what/which advanced features, or, other functionality you're using that is only available by virtue of using the Key. Without knowing the specifics of how the cluster is configured or running, it's not possible to confirm the steps that should be performed in order to ensure you won't have an impact once the Key is removed. If your cluster is dependent on any of the advanced features or other Enterprise functionality noted in the sheet I linked above, I would recommend proceeding with extreme caution before removing the License Key. If that is the case, I would recommend speaking to your Sales Representative at Cloudera to discuss options for being able to continue using the Enterprise version of the software. Hope this helps. Best, Alex
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05-25-2017
06:14 AM
Here's a page that describes the differences between the "Cloudera Enterprise" and "Cloudera Express" versions: https://www.cloudera.com/documentation/enterprise/latest/topics/cm_ig_feature_differences.html#cmfeig_topic_5_1 To specifically answer your question, the expiration of a trial license key will indeed remove features such as LDAP authentication to Cloudera Manager, as noted in the table on the above-referenced document. So, if your CM had been set up and configured to authenticate against an LDAP store it's possible that, yes, this will no longer be working correctly. But, generally speaking, the expiration of a trial license key will not render a cluster un-usable, it's just simply that the enterprise functionality is no longer going to be available. Best, Alex
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05-24-2017
05:57 AM
Thank you for looping me in, @cjervis. I can confirm that if a trial license key has expired, there's 2 possible paths forward. If by "trial" you're speaking of a formal enterprise support trial issued by Cloudera, the key does indeed need to be removed as noted earlier in this the thread linked by Cy. If by "trial" you're referring to the 60-day key that is capable of being downloaded directly from cloudera.com, there is no action needed. Upon the 60 days expiring, the cluster will revert back to express. If I can be of any further assistance please let me know. Thank you kindly. Best, Alex
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05-19-2015
06:08 AM
Rebooting the cluster resolved the error message/warning. If you experience this same error message after upgrading to 5.4.1 please open a support case with Cloudera. Thank you kindly.
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