Support Questions

yasir_saleem998 · ‎02-01-2019

Log Search Web UI is not loading, we have tried to re-install infra solr and log search UI on different nodes but still it's not working.

Error:We were not able to load the data. Please check your internet connection and reload the page!

Shelton · ‎02-01-2019

@Yee Zee

What version of HDP? Please give a much info as position so that a third party can understand your exact situation.

dimitrije_petro · ‎02-11-2019

Hello I'm having the same issue. I'm running 3.0.1, kerberised, integrated with AD (everything seems to work just fine)

logsearch-portal has no errors, but logfeeder is logging this constantly:

2019-02-11 07:36:40,972 [OutputSolr,hadoop_logs,worker=0] WARN  apache.solr.client.solrj.impl.CloudSolrClient (CloudSolrClient.java:992) - Re-trying request to collection(s) [hadoop_logs] after stale state error from server.
2019-02-11 07:36:40,973 [OutputSolr,hadoop_logs,worker=0] ERROR apache.solr.client.solrj.impl.CloudSolrClient (CloudSolrClient.java:921) - Request to collection [hadoop_logs] failed due to (510) org.apache.solr.common.SolrException: Could not find a healthy node to handle the re
quest., retry? 1

Cluster is otherwise fully operational

jsensharma · ‎02-12-2019

@Yee Zee

Please make sure that your Ambari Infra is running fine and now throwing any errors in the logs.

Looks like Log Search UI is not able to communicate with Infra Solr.

Or better to restart the Ambari Infra Solr once and then try logging in to LogSearch UI

dimitrije_petro · ‎02-12-2019

Logs from Infra Solr now constantly show errors as below:

2019-02-12T10:20:33,548 [zkCallback-7-thread-4] WARN  [c:hadoop_logs s:shard5 r:core_node19 x:hadoop_logs_shard5_replica_n16] org.apache.solr.update.PeerSync (PeerSync.java:489) - PeerSync: core=hadoop_logs_shard5_replica_n16 url=http://ip-10-241-10-96:8886/solr  exception talking to http://ip-10-241-10-72:8886/solr/hadoop_logs_shard5_replica_n18/, failed
org.apache.solr.client.solrj.impl.HttpSolrClient$RemoteSolrException: Error from server at http://ip-10-241-10-72:8886/solr/hadoop_logs_shard5_replica_n18: Expected mime type application/octet-stream but got text/html. <html>
<head>
<meta http-equiv="Content-Type" content="text/html;charset=utf-8"/>
<title>Error 403 GSSException: Failure unspecified at GSS-API level (Mechanism level: Invalid argument (400) - Cannot find key of appropriate type to decrypt AP REP - RC4 with HMAC)</title>
</head>
<body><h2>HTTP ERROR 403</h2>
<p>Problem accessing /solr/hadoop_logs_shard5_replica_n18/get. Reason:
<pre>    GSSException: Failure unspecified at GSS-API level (Mechanism level: Invalid argument (400) - Cannot find key of appropriate type to decrypt AP REP - RC4 with HMAC)</pre></p>
</body>
</html>


        at org.apache.solr.client.solrj.impl.HttpSolrClient.executeMethod(HttpSolrClient.java:607) ~[solr-solrj-7.4.0.jar:7.4.0 9060ac689c270b02143f375de0348b7f626adebc - jpountz - 2018-06-18 16:55:14]
        at org.apache.solr.client.solrj.impl.HttpSolrClient.request(HttpSolrClient.java:255) ~[solr-solrj-7.4.0.jar:7.4.0 9060ac689c270b02143f375de0348b7f626adebc - jpountz - 2018-06-18 16:55:14]
        at org.apache.solr.client.solrj.impl.HttpSolrClient.request(HttpSolrClient.java:244) ~[solr-solrj-7.4.0.jar:7.4.0 9060ac689c270b02143f375de0348b7f626adebc - jpountz - 2018-06-18 16:55:14]
        at org.apache.solr.client.solrj.SolrClient.request(SolrClient.java:1219) ~[solr-solrj-7.4.0.jar:7.4.0 9060ac689c270b02143f375de0348b7f626adebc - jpountz - 2018-06-18 16:55:14]
        at org.apache.solr.handler.component.HttpShardHandler.lambda$submit$0(HttpShardHandler.java:172) ~[solr-core-7.4.0.jar:7.4.0 9060ac689c270b02143f375de0348b7f626adebc - jpountz - 2018-06-18 16:55:13]
        at java.util.concurrent.FutureTask.run(FutureTask.java:266) ~[?:1.8.0_112]
        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) ~[?:1.8.0_112]
        at java.util.concurrent.FutureTask.run(FutureTask.java:266) ~[?:1.8.0_112]
        at com.codahale.metrics.InstrumentedExecutorService$InstrumentedRunnable.run(InstrumentedExecutorService.java:176) ~[metrics-core-3.2.6.jar:3.2.6]
        at org.apache.solr.common.util.ExecutorUtil$MDCAwareThreadPoolExecutor.lambda$execute$0(ExecutorUtil.java:209) ~[solr-solrj-7.4.0.jar:7.4.0 9060ac689c270b02143f375de0348b7f626adebc - jpountz - 2018-06-18 16:55:14]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_112]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_112]
        at java.lang.Thread.run(Thread.java:745) [?:1.8.0_112]

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Log Search Web UI not loading