Member since
06-26-2013
416
Posts
104
Kudos Received
49
Solutions
My Accepted Solutions
| Title | Views | Posted |
|---|---|---|
| 15529 | 10-12-2015 01:56 PM | |
| 6227 | 03-27-2014 07:24 AM | |
| 24819 | 10-30-2013 08:25 AM |
12-03-2014
09:43 AM
I do apologize for the lack of responses to some of your queries, we do try to assist community members in finding solutions to their questions, but unfortunately there are no guarantees in the forums, as responses are purely voluntary. There are no service level agreements in the community, that is only available for paid support customers and through our actual support portal. We will continue to assist to the best of our ability, but please understand that you may not always get immediate responses, or a solution to a particular thread.
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06-30-2014
07:01 PM
Michael,
Thank you for the suggestion and for your participation in our community. One of the main things we consider about our discussion boards is not only how intuitive and easy our community web site is to browse, but also how to achieve a significant amount of traffic in each section. Web site real estate is so important when it comes to your satisfaction of the page and it's ease of use that we take this very seriously. Best practices for healthy/vibrant communities show that you don't want any discussion boards present that receive less than about 15 posts per day. These low traffic boards just take up space on the web page and don't seem very lively for community participants who are browsing the page, so they end up being more of a distraction than benefit. Over time, it is very possible that the CM API itself may generate enough topics to be worthy of it's own board. I'm not sure it's there yet, but we will definitely take a deeper look at the metrics and consider it. As it stands today, we have many internal experts who monitor the CM board as well as many external users so it is a very good place to ask API questions.
Much appreciated,
Clint
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03-27-2014
07:27 AM
No problem at all, welcome to our community!
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03-27-2014
07:24 AM
2 Kudos
That is only a search field where you can begin typing a short description of your problem and/or keywords to see if there's already a thread in the community similar to yours. It's like a Google search box, in effect. As you type your problem description, it will auto-suggest matching threads in the community. If you like one of the suggestions, you can browse to it, otherwise, it allows you to start a new thread. When opening a new topic/thread in the community, you get presented with a rich text editor window that allows MUCH more than 100 charactors.
HTH,
Clint
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03-24-2014
08:28 AM
I see that you've posted this message in several places. Can you be a little bit more clear as to what you are wanting to know about CM?
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02-12-2014
05:53 AM
Great suggestion, Gerd. I see what you mean and we'll bounce this idea around. Our support department internally categorizes security as a facet of each component, because you can have security-related topics for any particular component of the hadoop ecosystem. I'll let you know our feedback soon, though.
Regards,
Clint
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01-19-2014
07:32 PM
Thank you for bringing these issues to our attention, I do believe we are aware of some of the issues already and are in the process of fixing them, but just to be certain, we will reach out to you personally to assure we fully understand all of the issues. Some of them might be specific to certain environmental conditions you are experiencing, but we definitely want to understand and resolve these user experience problems as best we can.
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12-30-2013
07:49 AM
Thank you for the feedback and especially for the follow-up with additional information. We are looking into ways to help alleviate this frustrating situation in the future.
Regards,
Clint Heath
Community Manager
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12-18-2013
03:00 PM
Thank you for the feedback, Sergey, I will investigate to see if/how we can accomplish something like this.
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12-05-2013
08:11 AM
Ganesh,
I will check into this for you and let you know what we can do here.
Clint
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